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Privacy Policy
This Privacy Policy explains how Robinroo Casino may collect, use, store and share personal information when you visit the website, create or use an account, contact support, make transactions or otherwise use our services. It also explains the choices available to you, including how to request access, correction or deletion of your data and how to withdraw consent to marketing. We aim to handle personal information carefully, transparently and only for reasonable business, service, security or legal purposes.
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Information we may collect
The information handled by a casino website will depend on how you use the service and the features available to you. Some information is provided directly by you, while other information is collected automatically when you browse the website or use an account. We try to collect information that is relevant to the purpose for which it is used.
Contents
Account and contact information
When you register or communicate with us, we may handle details such as your name, date of birth, residential or contact information, account login details, preferences, correspondence and other information needed to create and administer your account. We may also keep records of your requests, complaints, support conversations and other communications so that we can respond consistently and maintain an appropriate service history.
Identity and verification information
To verify an account and help protect the service, we may request information or documents used to confirm identity, age, residency or other account details. This can include identification documents, verification images and information obtained during customer checks. Verification information may be reviewed to help prevent impersonation, duplicate accounts, fraud, money laundering, prohibited activity and other misuse of the service.
Payment and transaction information
We may handle records about deposits, withdrawals, wagers, account balances, promotional activity and other transactions connected with your account. Payment providers may process payment details on our behalf. We may receive transaction results, limited payment identifiers and other information needed to confirm a payment, investigate a failed transaction, manage account activity and meet financial or record-keeping obligations. We do not need to retain every payment detail in order to keep an appropriate transaction record.
Technical, device and usage information
When you access the website, we may receive technical information such as your IP address, browser type, operating system, device characteristics, language settings, approximate location, referring pages, login events and information about how pages or features are used. This information can help us keep the website working, understand performance, identify unusual activity and improve usability.
How we use personal information
Personal information may be used for the following purposes, depending on the circumstances and the information involved:
- To create, operate, maintain and secure your account.
- To provide website features, process requests and support your use of the service.
- To verify identity, age and account information, and to complete anti-fraud, security and risk checks.
- To process and reconcile deposits, withdrawals and other account transactions.
- To investigate suspicious, prohibited or potentially unlawful activity and to protect players, the website and our service providers.
- To communicate with you about your account, transactions, technical issues, policy changes and service updates.
- To understand website use, test features, fix errors and improve performance, reliability and accessibility.
- To send marketing or promotional communications where permitted and where the relevant preferences or consent requirements apply.
- To meet legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.
- To establish, exercise or defend legal rights, respond to lawful requests and protect our legitimate business interests.
Where consent is the basis for a particular use, you may generally withdraw that consent for the future. Withdrawing consent may not affect processing that took place before the withdrawal, and some services or communications may need to continue where they are required for account administration, security or legal compliance.
Sharing information
We may share relevant information with organisations that help operate the website or provide services connected with your account. These may include payment and verification providers, technology and hosting providers, customer support tools, fraud prevention services, professional advisers and service providers that assist with security, compliance or communications. Access is intended to be limited to information reasonably needed for the relevant service or purpose.
Information may also be disclosed where necessary to comply with a lawful request, protect the rights or safety of a person, investigate suspected fraud or misuse, resolve a dispute, enforce applicable terms or support a business transition. We do not intend to sell personal information as a standalone product. Service providers that receive information are expected to handle it appropriately and for authorised purposes.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies to remember settings, keep you signed in, support essential functions, understand traffic and usage, improve performance and help with security. Some cookies may be placed by service providers that support website features, analytics, payments or communications. Cookies can make the website more convenient, but you can manage or restrict them through your browser settings. If you block or delete certain cookies, some website features may not work as intended or your preferences may not be retained.
Security measures
We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and procedures for handling incidents. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should use a strong password, keep login information confidential and contact support if you believe your account may have been compromised.
Storage and international handling
Personal information may be stored or processed using service providers and systems located in Australia or other countries. Where information is handled across borders, we take reasonable steps to support appropriate security and privacy protections, subject to the requirements that apply to the relevant service and information.
How long information is kept
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to technical, legal and operational requirements.
Your privacy rights and how to contact us
Depending on the circumstances and the requirements that apply to your request, you may have rights to ask what personal information we hold about you, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of information that is no longer needed, and withdraw consent to marketing communications. You may also ask questions about how your information is used or raise a concern about our handling of it.
Making a data request
To exercise your privacy rights, contact support@robinroo-casino.online. Please explain the request clearly and provide enough information for us to understand which account or records are involved. We may need to verify your identity before providing information or changing account records. This is a security measure designed to prevent personal information being disclosed to the wrong person.
- For access, ask for a copy or summary of the personal information associated with your account.
- For correction, identify the information that is inaccurate, incomplete or out of date and provide the updated details where appropriate.
- For deletion, tell us which information you want removed. Deletion may be limited where records must be kept for legal, security, fraud prevention, dispute or account administration purposes.
- To withdraw consent to marketing, contact support@robinroo-casino.online and state that you want marketing consent withdrawn. You can also use an unsubscribe option in a marketing message where one is provided. Account, security and service communications may still be sent when they are necessary.
- If you object to a particular use or want processing restricted, describe the use and the reason for your request so it can be reviewed.
We will review privacy requests and respond within a reasonable timeframe. The outcome may depend on the type of request, the information involved, verification requirements and any obligation to retain records. If we cannot complete a request in full, we will aim to explain the relevant reason in general terms. You may also raise a concern with an appropriate privacy or consumer protection authority if you are not satisfied with how a concern has been handled.
Policy updates
This Privacy Policy may be updated when our services, technology, legal obligations or information-handling practices change. The current version will apply from the date it is made available on the website. We encourage you to review this page from time to time so that you understand how personal information may be handled. If a change is important, we may provide an additional notice through the website or another suitable communication channel.
