Responsible Gaming

Robinroo Casino is committed to promoting safer gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set limits, understand the risks and only play with money you can afford to lose.

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Our approach to safer gambling

Gambling involves risk, and there is no guaranteed way to predict or control the outcome of a game. Every spin, hand or wager is a separate event. Previous results do not change the odds of future results, and a win is never owed because you have experienced losses. Understanding this can help you make informed decisions before you play.

Contents

Our approach to safer gambling Plan before you play Recognising when gambling may be causing harm Protecting yourself and getting further help

Robinroo Casino supports responsible gambling practices and encourages players to stay in control of their activity. Our services are intended for adults who meet the applicable legal requirements. Gambling is not suitable for people under the legal gambling age, and adults should take reasonable steps to prevent children and other unauthorised people from accessing their account or device.

Responsible gambling means making deliberate choices about how much time and money you will spend, then keeping to those choices. It also means taking breaks, accepting losses as part of the cost of entertainment and avoiding decisions made under pressure. If gambling stops feeling enjoyable or begins to affect your finances, relationships, work, study or wellbeing, it is important to stop and seek support.

Gambling is not a source of income

Do not rely on gambling to pay bills, clear debt or improve your financial position. Do not use money set aside for rent, mortgage payments, food, utilities, education, medical care or other essential expenses. Credit, borrowed money and money needed by family members should not be used for gambling. A budget for entertainment should be separate from your essential household budget.

Avoid gambling when you are upset, tired, stressed or affected by alcohol or other drugs. These situations can make it harder to assess risk and keep to a plan. If you notice that you are playing to escape difficult feelings, consider taking a break and speaking with someone you trust or a qualified support service.

Plan before you play

A simple plan can help you keep gambling within safe boundaries. Decide your entertainment budget and the amount of time you are comfortable spending before starting a session. Treat that budget as an expense, not as money that must be won back. When your budget or time has been used, stop for the day rather than adding more funds or extending the session.

Practical ways to stay in control

Set a gambling budget that you can afford to lose without affecting essential expenses.
Set a time limit before you begin and use an alarm, reminder or break schedule to help follow it.
Keep gambling separate from other spending and review your transactions regularly.
Take regular breaks away from the screen and do not play continuously for long periods.
Never chase losses by increasing stakes or adding funds after an unsuccessful session.
Do not borrow money, sell possessions or use credit to continue gambling.
Avoid gambling when you are angry, distressed, intoxicated or trying to recover from a personal setback.
Talk about your limits with a trusted person if you find it difficult to keep them privately.
Keep your account details secure and do not allow another person to use your account.
Consider whether gambling is still enjoyable and affordable before each session.

Account and play-management tools

Depending on the service and applicable requirements, gambling platforms may offer tools that help players manage activity. These can include deposit limits, spending or loss limits, session reminders, time limits, temporary breaks, account restrictions and self-exclusion. Read the information provided with each tool carefully, including when a limit starts, how long it applies and whether it can be changed or cancelled.

A limit is most useful when it is set before gambling begins and is low enough to protect your budget. Do not choose a limit based on what you hope to win. If you are already concerned about your gambling, a temporary break or self-exclusion may be more appropriate than simply lowering a limit. You can contact the available support channel through the website if you need help understanding the options that apply to your account.

Self-exclusion is a serious step that can restrict access to gambling for a chosen period or until further action is taken. If you request self-exclusion, follow the instructions provided and do not attempt to open or use another account. Consider asking a trusted person to support you, removing gambling applications and using device or banking controls that may reduce access to gambling services.

Recognising when gambling may be causing harm

Gambling harm can develop gradually, and you do not need to wait for a crisis before asking for help. One warning sign on its own may not confirm a problem, but several signs together deserve attention. Be honest with yourself about changes in your behaviour, finances and relationships.

Spending more money or time gambling than you planned.
Trying to win back losses by gambling more often or using larger amounts.
Feeling restless, irritable or anxious when trying to reduce or stop gambling.
Thinking about gambling frequently or finding it difficult to concentrate on other activities.
Hiding gambling activity, losses or transactions from family, friends or colleagues.
Borrowing money, using credit or missing payments because of gambling.
Selling belongings or using money intended for rent, bills or other essential needs.
Arguing with family or friends about gambling or withdrawing from relationships.
Missing work, study, appointments or other responsibilities to gamble.
Gambling to cope with stress, loneliness, depression, anxiety or other difficult emotions.
Feeling guilt, shame, hopelessness or loss of control after gambling.
Returning to gambling after deciding to stop or take a break.

What to do if you are concerned

Stop gambling and avoid making further deposits while you consider your next step. Use an available break, restriction or self-exclusion option, and remove easy access to gambling accounts and payment methods where possible. Review recent transactions so you have a clear picture of your spending. Speaking openly with a trusted family member, friend, doctor, counsellor or financial counsellor can make it easier to act.

Support is available across Australia through professional gambling-help services, state and territory services, health professionals and community organisations. Gambling Help Online is one recognised source of information and support for people affected by gambling, as well as their families and friends. You can also seek advice from a general practitioner or another qualified mental health professional. Support can help with practical steps, emotional wellbeing, budgeting and rebuilding relationships.

You can ask for help even if you are not sure whether your gambling is a problem. Services can explain your options confidentially and help you decide what action is suitable. Family members and friends can also seek advice if someone else’s gambling is affecting them.

Protecting yourself and getting further help

Age and access controls

Only people who meet the applicable legal age and eligibility requirements may use gambling services. Do not create or use an account on behalf of another person, and do not share login details. Parents and carers should use appropriate device settings, payment controls and supervision to reduce the risk of children accessing gambling content or accounts.

Marketing and personal choices

You can decide whether gambling communications are appropriate for you. If promotional messages or reminders make it harder to take a break, review the communication settings available through the service and consider using device, email or application controls. A request to reduce marketing does not replace a break or self-exclusion where gambling is causing concern.

Financial wellbeing

If gambling has affected your finances, consider speaking with a qualified financial counsellor before taking out new credit or making repayment decisions. Keep records of gambling transactions and essential bills, and prioritise housing, food, utilities, medical needs and other necessary costs. Do not try to solve gambling-related financial stress through further gambling.

Immediate safety concerns

Gambling-related stress can affect mental health. If you or someone else may be at immediate risk of harm, contact emergency services or seek urgent help through a hospital or health professional. If you are experiencing thoughts of self-harm or feel unable to stay safe, do not remain alone; tell someone you trust and seek immediate assistance.

Responsible gambling is an ongoing process. Review your limits regularly, notice changes in your behaviour and take action early. If gambling is no longer affordable, enjoyable or within your control, the safest choice may be to stop and seek support. Robinroo Casino encourages players to use the information and safety options available to them and to make decisions that protect their health, finances and relationships.